Almost everything is answerable right now, without talking to anyone. Tell us what's up and we'll route you straight to the fix.
What are you trying to do?
The getting started guide walks you through installing the extension and connecting HubSpot. No account setup call, no onboarding form — you'll be capturing from LinkedIn in minutes.
The integration FAQ covers the two places people get stuck — the install step and the OAuth consent screen — plus exactly which scopes we ask for and why. The consent screen lists contacts, companies, deals, and related permissions — full table on the security page. We do not request your email inbox or calendar.
SurroundR checks multiple data providers in sequence and you only spend credits on verified results. The help center explains the waterfall, credit usage, and how to plug in your own provider keys.
Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing cycle. Invoices and plan changes live in your account settings — pricing details are on the pricing page.
The Delete my data page walks through the full GDPR process: what gets removed, from where, and how long it takes. Start it yourself — no request form to wait on.
HubSpot agencies and Solutions Partners: the partners page has cohort details, partner certification, and lifetime revenue share. Apply through the application link on that page.
Still stuck? Open the chat in your SurroundR app — bottom right.
Not installed yet? It's free and the chat comes with it.
Everything above, browsable at your own pace.
Install the extension and connect HubSpot in minutes.
Start here →Guides and FAQs for capture, enrichment, and syncing.
Browse guides →OAuth scopes, enrichment, and permissions — explained.
See the FAQ →GDPR and privacy deletion, start to finish, on your own.
View process →Self-serve is the default path. The in-app chat is for when the docs genuinely cannot.
Nine times out of ten there's a guide that answers it in under a minute — here's where they live. SurroundR is product-led on purpose — install the Chrome extension, connect HubSpot, capture from LinkedIn, enrich on save. No form. No demo call. No calendar. If you feel stuck, the fastest fix is almost always a page you can open in the next thirty seconds.
Start with the getting started guide. It walks install, HubSpot OAuth, and your first enriched contact end to end — the same path that used to fill our inbox. Day-to-day questions about capture, enrichment, Chirps, or sync belong in the help center at help.surroundr.io. Search first. If a guide matches, you are unblocked without waiting for anyone to wake up.
HubSpot-specific friction — consent screens, scopes, the "I accept the risk" prompt, permissions — is documented on the HubSpot integration page and in getting started. Those pages exist so an OAuth checkbox never becomes a support ticket.
When the docs cannot resolve it, open the chat inside the SurroundR app or from the extension on LinkedIn — bottom right. It is built for edge-case bugs with screenshots and repro steps, billing anomalies pricing does not explain, and partner-program edge cases after you have already read the partners page.
Questions in the chat feed straight into our roadmap (Featurebase → Linear), so what you flag helps ship the next fix. It is not a sales queue and it is not an onboarding hotline. There is no meeting link on this page because we do not run demo calls. If you ask for a walkthrough of install or HubSpot connect, we will point you back to getting started — because that path is faster than waiting for a reply.
We are a small European team shipping a HubSpot-native Chrome extension. We read every chat message. First-response targets are 12 hours on Free, 6 on Mono, and 3 on Stereo — medians we aim for, not a promise that every reply lands inside that window on a holiday weekend.
When you open the chat, include what you already tried. The more you show us — browser, portal type, screenshot — the faster we can fix it. If the answer already lives in a guide, expect a short reply with the link — that is the product working as designed.
HubSpot Solutions Partners use SurroundR to deliver LinkedIn prospecting for their clients — HubSpot-native outreach, partner certification, and lifetime revenue share. Apply through the link on the partners page.
Explore the partners programHubSpot-native
Syncs straight into your clients' portals
Certification
Async modules plus live workshop
Recurring
Lifetime revenue share on client seats
Self-serve
Clients install and onboard themselves
Response times, bugs vs features, HubSpot, billing — without waiting on an inbox.
We aim for a first response within 12 hours on Free, 6 hours on Mono, and 3 hours on Stereo — median targets; most replies are faster. Weekends and holidays can stretch that. If your question is already covered in getting started or the help center, expect a short link back rather than a long thread.
Open the chat in your SurroundR app or from the extension on LinkedIn — bottom right. Screenshots welcome. Not installed yet? Add it free; the chat comes with it.
Security questionnaires, DPA requests, or GDPR paperwork from your legal team? Those can go to support@surroundr.io — everything else moves faster in the chat.
No sales sequence, no form. Install, connect HubSpot, enrich your first contact.
Add to Chrome — freeSee how it worksOn mobile? Email yourself the Chrome Web Store link on the getting-started page.
